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How to navigate the need vs. want shift at the coalface of UK beauty
In 2026 the beauty lover is no longer just a customer; they are sitting ducks in a high-stakes, twenty-four-hour digital siege. For those of us hovering at the coalface of the beauty industry as consumers , the experience has shifted from the tactile pleasure of browsing a department store counter to an exhausting marathon of scrolling, swiping and dodging ‘limited time’ offers. We are bombarded with a relentless stream of new product releases, hyper-personalised email market

Belinda Bennett
Mar 12
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